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Returns

 

OUR RETURNS POLICY

Products purchased via the Equerry website can be returned to us for a full
refund or exchange within 21 days of the date of dispatch.

When you return a Product to us that you purchased via the Equerry website:

(a) because you have cancelled the contract between us within the 21 day
period above and provided proof of purchase (receipt, confirmation email or
order number) we will process the refund due to you as soon as possible and,
in any case, within 30 days of the day you have given notice of your
cancellation. Any refund will automatically be issued to the card used to make
the original purchase and, in the event we are unable to provide a suitable
replacement we will automatically refund you and let you know by email. We
will refund the cost of the product in full and will deduct £8.95 from your return
credit to cover return shipping costs.

(b) for any other reason, we will examine the returned product and will notify
you of your refund via e-mail within a reasonable period of time. We will
usually process the refund due to you as soon as possible and, in any case,
within 30 days of the day we confirmed to you via email that you were entitled
to a refund for the defective product. Products returned by you because of a
defect will be refunded in full, including a refund of the delivery charges for
sending the item to you and the cost incurred by you in returning the item to
us.

We will usually refund any money received from you using the same method
originally used by you to pay for your purchase.
8.4 In all cases, the items returned must be in their original condition. Products
purchased online that have been altered or customised by you in any way are non-
returnable.