OUR RETURNS POLICY
Returning Goods to Lambert & Barclay
In addition to the Distance Selling Regulations, you can return any item within 7 days of receipt for a refund of that item or to exchange it for an alternative product.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and must have orginal labels attached and no deodorant marks on the tops.
The goods are your responsibility until they reach our Warehouse.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
Lambert & Barclay Limited
20 Whitfield Court
508 Kingston Road
We also accept cancelled orders under the Distance Selling Regulations.
HOW DO I RETURN AN EXISTING ITEM?
As an online business, we aim to provide a Returns service that is totally hassle-free for you.
From receipt, you have 7 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order.
If you are a UK customer, you can return your goods.
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition.
Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. For more information on our returns policy, just click here.
MY RETURN WAS PROCESSED BUT I WASN’T REFUNDED MY DELIVERY CHARGE
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT
We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Team on firstname.lastname@example.org who will try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.
Any discounts that were applied at the time of sale, which may not now be applicable
HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as your return has been processed by our warehouse, we’ll email you to let you know.
In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with Lambert & Barclay Customer Services and we’ll get back to you as soon as possible.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED
We are really sorry if we made a mistake when processing your request!
If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.
If you were expecting a refund and we sent you replacement goods, please get in touch withLambert & Barclay Customer Services so we can sort it out for you.