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Delivery

 

Worldwide delivery

Lambert & Barclay deliver shoe care products to anywhere in the world.

Delivery is FREE in the UK and Europe for all orders over  £75.00

Free delivery is available to Rest of the WORLD Zone 1 countries with a £200 minimum spend.

*Rest of the WORLD Zone 2 countries are advised to take the recorded signed for postage option to make sure the parcels arrive safely and on time.

  • How quickly will my order be despatched?

We will aim to ship all orders within 48hrs of receipt. If we are unable to ship your goods within this timescale, we will notify you by email advising of expected dispatch date.

  • Can all items on your website be despatched worldwide?

We are able to ship any product on our site to anywhere in the world.

  • How much does worldwide delivery cost?

For orders under £75.00, shipping charges to the UK will cost £2.95.  Europe will cost £3.95 per order (including UK VAT).

The standard post delivery charge is £3.95 for Countries that fall in our Rest of the World 1 bracket. Countries in our Rest of the World 2 bracket can choose the Recorded Signed for postage option to make sure the items arrive safely and on time.

  • What currency will I pay for my order in?

You will pay for your order in the currency displayed on the order confirmation page. The price displayed when you confirm your order will be the price you pay when your order is processed and will not change.

This amount will be charged to your credit/debit card / PayPal account in the currency displayed

VAT is automatically included for destination countries in the EU.

  • Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

 Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country.

 Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark it as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

 Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

  • How long does worldwide delivery take?

Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible. Delivery in Europe will take approximately 3-7 days after despatch and worldwide will take 7-14 days from despatch.

  • How will my order be despatched?

UK deliveries will be made via Royal Mail for the majority of orders and via UPS for much larger orders. At any time Royal Mail is taking strike actions, all UK orders will be shipped via a different supplier. International shipments will be sent via Royal Mail unless over 2 kilograms in weight then an appropriate courier will be used.

  • International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.